Multinational telecom uses Centriam to reduce high customer churn and execute company-wide retention and upsell programs.
Download to learn how the client:
- Used a practical, multi-phase approach to improve customer acquisition and retention programs
- Turned its customer service center into a revenue-generating unit
- Increased customer save rate by 15% and NPS by 7.3 points, generated incremental revenue totaling 5x its investment, and gained 99,000 new subscribers