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Case study: Turning a customer service center into revenue-generator

Multinational telecom uses Centriam to reduce high customer churn and execute company-wide retention and upsell programs.

macbook-pro-mockup-floating-over-a-transparent-background-a11409 (1)Download to learn how the client: 

  • Used a practical, multi-phase approach to improve customer acquisition and retention programs
  • Turned its customer service center into a revenue-generating unit
  • Increased customer save rate by 15% and NPS by 7.3 points, generated incremental revenue totaling 5x its investment, and gained 99,000 new subscribers