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Case study: Driving revenue and NPS® growth with CX initiatives

Multinational company uses Centriam to run customer programs and quantify business impact

macbook-pro-mockup-floating-over-a-transparent-background-a11409 (1)Download to learn how the client: 

  • Used a practical, multi-phase approach to improve customer experience (CX)
  • Turned its CX organization into a revenue-generating unit
  • Increased NPS 7.3 points, generated incremental revenue totaling 5x its investment, and gained 99,000 new subscribers