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Webinar: Using customer intelligence to define, drive, and measure CX action

Wednesday, March 27
11:30 a.m. CT/12:30 p.m. ET

What we'll cover

Customer experience (CX) is about more than collecting customer feedback and measuring NPS®. It’s about getting to know your customers through data insights, taking action on the insights to improve the experience, and measuring how that action impacted both satisfaction and financial metrics. 

Jakub-Diane presenters

Join us Wednesday, March 27 at 11:30 a.m. CT as Diane Magers, CEO of Experience Catalysts, and Jakub Jez, CEO of Centriam, share:

  • How to prepare for collecting and analyzing customer intelligence 
  • The importance of tying CX efforts back to financial impact
  • How technology can be a powerful enabler of finding and using customer insights
  • Key questions organizations should ask when searching for CX technology