What we'll cover
Customer experience (CX) is about more than collecting customer feedback and measuring NPS®. It’s about getting to know your customers through data insights, taking action on the insights to improve the experience, and measuring how that action impacted both satisfaction and financial metrics.
Join us Wednesday, March 27 at 11:30 a.m. CT as Diane Magers, CEO of Experience Catalysts, and Jakub Jez, CEO of Centriam, share:
- How to prepare for collecting and analyzing customer intelligence
- The importance of tying CX efforts back to financial impact
- How technology can be a powerful enabler of finding and using customer insights
- Key questions organizations should ask when searching for CX technology